Privacy policy

Information we collect

• Account details: your email, account identifiers and sign-in information. If you use Google or Apple, we receive your identifier, verified email and any basic profile information supplied for sign-in.
• Player information: username, ratings, registrations, attendance, pairings, results and tournament history. Other players may report results or absences involving you.
• Venue details and drafts: name, city, timezone, address or map link, description, directions, photos and website or WhatsApp links you provide. Drafts are saved online as you edit.
• Technical records: IP addresses, request and error information, sign-in activity and security events.
• Support correspondence: messages and attachments you send us.

Account details are required to sign in; a username and starting rating are required to join a tournament. Venue information is needed only to create a venue. Optional fields are marked in the app. City selection does not use GPS.

Why we use it

We use this information to provide accounts, venues, tournaments, pairings, results and ratings. Under the GDPR, this is necessary to perform our contract with you.

We also use it for our legitimate interests in security, preventing abuse, support and maintaining accurate shared tournament records, and where necessary to meet legal obligations.

What others can see

Other players and organisers can see your username, profile, ratings, tournament participation and results. Your email and sign-in credentials are private.

Published venue details and photos are visible to app users; drafts are private. WhatsApp invitation links are visible to the venue organiser and registered players, who may forward them.

Who we share data with

• Cloud hosting, content-delivery and security providers process account, tournament, venue and technical data to operate and protect the app and website.
• Email-delivery and mailbox providers process email addresses, messages and delivery records for account emails and support.
• Google or Apple handles authentication if you choose its sign-in option, under its own privacy policy.

External map, chat, website, beta-group and app-store links connect to separate services with their own privacy policies. They may receive your IP address and link information. Joining a WhatsApp group may reveal your phone number to members.

Authorised operators and providers receive only the access needed for their work. We may disclose data to authorities or advisers where required by law or necessary for legal claims.

We do not sell personal data or use it for targeted advertising.

International transfers

Our providers process data in the EEA and other countries, including the United States and Australia. Where European law requires safeguards, we rely on applicable adequacy decisions or standard contractual clauses. Contact us for details or a copy of the relevant safeguards.

How long we keep data

• Account and draft data is kept while needed for your account. Shared tournament history and referenced venues have no automatic expiry; deletion is explained below.
• App operational and security logs are retained for 30 days; confirmation records for completed account deletions for 90 days.
• Minimal account identifiers and deletion dates are kept without automatic expiry to prevent deleted accounts being restored and protect shared records. These contain no email, password or public username.
• Support and legal records are kept as long as needed to resolve the matter or meet legal obligations.

Delete your account

Choose Delete account in Settings, or request deletion by email without using the app.

Send your request to support@ousia-labs.com. Where possible, use your registered email. We may need to verify ownership. Do not send passwords or sign-in codes.

We delete your account credentials, email, profile, personal rating history and venue drafts. The limited records described above remain.

Shared tournaments and results remain without your public name or profile link. Venues referenced by tournaments, including past tournaments, retain their details and photos without your ownership link; other venues and photos are deleted. Contact us to request removal of personal information in retained venue content. Copies held independently by other people or services are outside our control.

Security and device storage

We protect data with encrypted connections and storage, protected passwords and restricted access.

The app stores sign-in information securely and remembers language, appearance and city preferences on your device.

The website uses no advertising or tracking cookies. Authentication services may use necessary sign-in cookies.

Your rights

Subject to applicable law, you may request access, correction, deletion, a portable copy or restriction of processing, and object to processing based on legitimate interests. Where consent applies, you may withdraw it without affecting earlier lawful processing.

To exercise your rights, email support@ousia-labs.com.

We may verify your identity and will respond within legal time limits. You may complain to your local data-protection authority, including Spain’s Agencia Española de Protección de Datos (AEPD).